~/legal / tokushoho

Seller

tanmen

The name of the person responsible for operations is disclosed without delay upon request.

Address

Disclosed without delay upon request.

Please make requests for disclosure through the contact desk listed below.

Telephone number

Disclosed without delay upon request.

Contact

❯ ~/supports/general

Enquiries are accepted through the contact form. Please also use it to request disclosure of the name, address and telephone number above. We reply without delay to the email address you provide.

Sales price

The sales price and the billing cycle for each product are stated on the products page. The amount shown is the amount you pay.

❯ ~/products

Costs other than the product price

We charge nothing beyond the product price. Internet connection fees are borne by the customer.

Payment method

Credit card (processed by Stripe)

Payments are processed by Stripe. Card numbers are received directly by Stripe and are not retained by us. Your card statement shows TANMEN.

Payment timing

Payment is taken when you complete the sign-up. For recurring plans, payment is then taken automatically on each service’s billing cycle.

Timing of delivery or provision

Available immediately after payment completes (the corresponding features are enabled in each service). For products where we deliver a licence key by email, we send it within one business day to the email address you registered when you subscribed.

Returns, cancellation and termination

Plans paid on a recurring basis (monthly or yearly)
You can cancel at any time. After cancelling, you will not be billed again, and you can keep using the service until the end of the period you have already paid for. We do not issue prorated refunds. Where the cause lies with us, such as a payment failure, we will handle it individually.

One-time purchases
As this is a one-time purchase, there is no cancellation procedure. Due to the nature of digital goods, we cannot accept refunds after purchase. If a defect such as the software not working cannot be resolved, we will handle it individually.

Where a product is treated differently, the statement for that product prevails.

❯ ~/products

System requirements

These differ by product. Please check the “System requirements” entry for each product.

❯ ~/products

Conditions of use

❯ /en/legal/terms

Handling of personal information

❯ /en/legal/privacy